FAQs: Help, it's not working

Don’t Panic, we suggest waiting 30 minutes before entering your code again as we may have a gremlin in our system, we apologise for any inconvenience caused. 

Alternatively, you can still book your tickets online, click on the 'snack pack' booking link and complete your secure booking and payment - you will not be asked to input a unique code. On the day of visit please ensure you bring both your e-ticket and promotional pack to gain entry.

If you would like more help with your code please email kelloggs.promotion@merlinentertainments.biz.  Our team will be happy to help.